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At WYLDMAN, we aim to provide a smooth and reliable shopping experience. This Exchange Policy explains how customers can request an exchange if they receive a damaged, defective, incorrect, or otherwise eligible product.
Please review this policy before placing an order. All exchange requests are subject to verification and applicable consumer-protection laws.
An exchange request may be considered in the following situations:
-Damaged product: The product arrives damaged during transit.
-Defective product: The product has a manufacturing defect or is not in usable condition upon arrival.
-Incorrect product: You receive a product different from the one ordered.
-Missing or incorrect items: An item included in your confirmed order is missing or incorrect.
Exchanges are subject to product availability and verification of the reported issue.
To help us assess your request, please ensure that:
-You have valid proof of purchase or an order confirmation.
-The issue is reported within the applicable exchange-request period communicated by WYLDMAN.
-You provide clear photographs or videos showing the product and the reported issue, where requested.
-The product packaging, batch details, and shipping label are retained where possible.
For skincare and personal-care products, opened or used products may be subject to additional hygiene and safety restrictions. However, this does not limit any remedies available under applicable law for defective, damaged, or incorrectly supplied products.
Unless required by applicable law or otherwise approved by WYLDMAN, exchanges may not be available for:
-Products ordered by mistake or no longer wanted.
-Products damaged through improper storage, handling, or use after delivery.
-Products returned without sufficient order details or verification.
-Products that do not meet the applicable exchange conditions.
This section does not exclude any rights customers may have under applicable consumer-protection laws.
Follow these steps to submit an exchange request:
- Step 1: Contact Us
Reach out through the official customer-support contact details listed on the WYLDMAN website.
-Step 2: Provide Order Details
Share your order number, purchase details, and a brief explanation of the issue.
-Step 3: Submit Supporting Evidence
Provide photographs or videos of the product, packaging, and shipping label if requested.
-Step 4: Review and Verification
Our support team will review the request and may contact you for additional information.
-Step 5: Exchange Instructions
If the request is approved, we will communicate the next steps for return, collection, replacement, or exchange.
Please wait for confirmation before sending a product back.
Responsibility for return shipping and replacement delivery costs will depend on the reason for the exchange and the applicable policy.
Where a product is confirmed to be damaged, defective, or incorrectly supplied, applicable costs and remedies will be handled in accordance with the policy communicated by WYLDMAN and applicable law.
Any charges applicable to other approved exchanges will be communicated before the exchange is processed.
Processing time may vary depending on the nature of the issue, verification requirements, product availability, and courier operations.
Once an exchange request has been reviewed, we will communicate the outcome and the expected next steps.
If an eligible replacement is unavailable, WYLDMAN will communicate the available resolution, which may include an alternative remedy or refund where applicable and legally required.
Order cancellations and refund requests are handled according to the applicable Cancellation Policy or Refund and Return Policy published on the website.
An exchange request does not automatically constitute a refund request. If a refund is applicable, its processing will follow the relevant policy and applicable law.
For exchange-related questions or requests, please contact WYLDMAN using the official customer-support details available on our website.
Phone: +91 9175075566
Email:
hello@wyldman.in